Operations

Support and trust

Foxpay support resources help merchants resolve integration issues, review service communications, and coordinate operational incidents affecting custom REST integrations.

View recent changes Review lifecycle policy

Support contact

Support mailbox: `support@foxpay.it`
Include your `merchantId`, `orderId`, and `paymentId` when requesting help with a payment flow.
Describe whether the request concerns test-mode or production traffic.
Attach relevant request and response excerpts without exposing secret credentials.

Incident communication

Use the changelog and support communications for product and contract updates that affect integrations.
Use support for operational issues, webhook delivery questions, and unexpected differences between expected and observed behavior.
Escalate repeated or unexplained production failures with timestamps and identifiers from your own logs.

Operational trust surfaces

Support mailbox: `support@foxpay.it`
Change communication: documentation changelog and merchant communication channels
API lifecycle policy: published versioning and deprecation guidance
Integration assets: sample requests, downloadable examples, and route-level reference documentation